We Don't Disappear
After Launch
Your app needs ongoing care. We provide proactive monitoring, bug fixes, updates, and feature additions — so you can focus on your business.
Support Plans
Choose the level of support that fits your app's needs. All plans include access to our team.
Essential
For apps that need basic coverage
- Bug fixes and patches
- Security updates
- OS compatibility updates
- Basic monitoring
- 48-hour response time
- Monthly status report
Growth
For growing apps with active users
- Everything in Essential, plus:
- Performance optimization
- Feature additions
- Advanced monitoring & alerts
- 4-hour critical response
- Weekly check-ins
- Priority support queue
Enterprise
For mission-critical applications
- Everything in Growth, plus:
- Dedicated support engineer
- 2-hour critical response
- 24/7 on-call availability
- SLA with uptime guarantees
- Quarterly architecture review
- Custom integrations
All plans can be customized. Unused hours roll over for up to 3 months.
What We Monitor
We catch issues before your users do. 24/7 monitoring with intelligent alerts.
App Performance
Load times, API latency, frame rates, and user experience metrics.
Crash Reporting
Real-time crash detection with stack traces and affected user counts.
Server Health
CPU, memory, database connections, and infrastructure status.
Security
Vulnerability scanning, dependency audits, and suspicious activity.
User Analytics
Active users, retention, feature usage, and conversion funnels.
Error Tracking
API errors, failed requests, and client-side exceptions.
What's Included
Comprehensive support to keep your app healthy and your users happy.
Bug Fixes
Quick turnaround on bug fixes prioritized by severity and user impact.
OS Updates
Keep your app compatible with the latest iOS, Android, and browser versions.
Security Patches
Regular dependency updates and vulnerability remediation.
Performance Tuning
Ongoing optimization for speed, battery life, and data usage.
App Store Management
Handle updates, respond to reviews, and maintain compliance.
Documentation
Keep technical documentation current for your team or future developers.
Response Times
| Severity | Description | Response Time |
|---|---|---|
| Critical | App down, data loss risk, security breach | Within 2 hours |
| High | Major feature broken, affecting many users | Within 4 hours |
| Medium | Feature partially broken, workaround exists | Within 24 hours |
| Low | Minor issue, cosmetic, enhancement request | Within 48 hours |
Response times during business hours (9am-6pm CT). Enterprise plans include 24/7 critical support.
Our Toolset
Enterprise-grade monitoring and management tools.
Frequently Asked Questions
Packages include a set number of development hours per month, monitoring and alerting setup, bug fixes with guaranteed response times, OS and dependency updates, and monthly reporting. We customize packages based on your app's complexity and needs.
Keep Your App Healthy
Whether you built with us or inherited an app from another team, we're here to help. Let's discuss your support needs.